Your happiness is our highest regard. Due to the overly delicate nature of the silk fibroin used in the product, unfortunately we cannot offer any unconditional return&refund service. However, the satisfaction of our customer is still our unparalleled priority. If you have any issues or questions regarding your purchase, please feel free to contact us. We will discuss with you individually and seek the most satisfying solution to your concerns regarding our products or services.
We offer Free Shipping on all orders to the Continental United States over $200. Any order received after 10 am PST may not ship until the following business day. Orders received on Saturday and Sunday will ship the following Monday. All other regular shipments are shipped with in 1 to 2 business days.